Lotobajee FAQ — Answers to All Your Questions
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To register on Lotobajee, you must be at least 18 years is required. This is a condition of our license and a core principle of responsible gaming. You must provide your date of birth at registration, and complete KYC verification with your National ID before making a withdrawal.

No. Each individual at Lotobajee is allowed only One account Not permitted. If multiple accounts belonging to the same person are detected, all accounts will be permanently closed and bonuses forfeited. Our system cross-checks IP addresses, devices, and KYC data to identify duplicate accounts.

First Spam or Junk folder Check there first — that's where it usually ends up. If it's not there either:

• Log in and use the "Resend Verification Email" option.
• Check the "All Mail" folder in Gmail.
• Make sure the email address you provide during registration is correct.
• If you still haven't received it, contact us via live chat.

After KYC verification is complete Name changes are not possible — as it is linked to your identity document. However, you can update your email address — go to Profile Settings, enter your new email, and confirm using the verification codes sent to both addresses.

KYC (Know Your Customer) is an identity verification process that is mandatory before your first withdrawal. It keeps your account secure and helps prevent fraud. Required documents:

• A clear photo of your National ID (NID) or passport
• Selfie (your face must be clearly visible)
• Mobile banking screenshot (for payment method verification)

KYC verification is typically completed within 24 hours.

To close your account, go to Profile → Responsible Gaming → Self-Exclusion, or send an email to Support. Please withdraw your balance before closing. For permanent deletion, submit a written request to Support — the process is completed within 30 business days after KYC verification. To learn more, Responsible Gaming Visit the page.

Making a deposit is simple. Log in → Wallet → Deposit → Select your payment method (bKash/Nagad/Rocket). Send money to the number shown on screen, including your transaction ID. Typically within 5–15 minutes will be credited to your balance. Minimum deposit ৳500.

Withdrawal times depend on your verification level and membership status:

• Standard members: 12–24 hours (on banking days)
• Verified members: 3–6 hours
• VIP Members: 15 minutes to 1 hour

Minimum withdrawal is ৳1,000. Requests made between 11 PM and 6 AM will be processed the following morning.

Don't panic in this situation. Take the following steps:

• Note down the transaction ID in your bKash app.
• Wait 30 minutes — there's occasionally a short delay.
• Provide your transaction ID in live chat — we will verify it manually.
• Usually resolved within 2–3 hours.

Daily withdrawal limits vary depending on your membership tier:

• Standard: Maximum ৳50,000 per day
• Silver VIP: Maximum ৳1,00,000 per day
• Gold and above: Maximum ৳5,00,000

Large withdrawals may require additional verification. VIP members enjoy higher limits — for details, VIP Page View.

On Lotobajee Deposits No charges apply. Withdrawals are also generally free of charge. However, your mobile banking operator (bKash/Nagad) may apply their standard fees. For large amounts in special cases, a nominal processing fee may apply — you will be informed in advance.

Yes, Lotobajee also supports bank transfers. Withdrawals to DBBL, Brac Bank, Dutch-Bangla, and other major banks are available. Bank transfers typically take 1–2 business days. Internet banking can be used for deposits.

Register → Verify your email → Make your first deposit (minimum ৳500). The bonus Automatically It will be credited to your account automatically — no separate claim needed. You can receive a bonus of up to ৳10,000. Wagering requirements must be met before the bonus can be withdrawn.

A wagering requirement means you must bet the bonus amount a set number of times before you can withdraw. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to place ৳5,000 in bets. Each bonus has its own terms — please read them carefully before claiming. Terms & Conditions You'll find all the details on the page.

There are two places where you can enter a promo code:

• At registration: Enter your promo code in the "Promo Code" field on the second step.
• Deposit time: Enter it in the "Voucher/Promo Code" field on the deposit page.

Learn more about vouchers On the voucher page View all offers On the promotions page you will receive.

Bonus validity is generally 30 days. If the wagering requirement is not completed within the validity period, the bonus will be automatically cancelled. Your original deposit balance will not be affected — only the bonus amount will be removed. You will receive a notification before the bonus expires.

Lotobajee offers a weekly cashback — you get back a set percentage of your total losses for the week. Cashback is credited to your account every Monday, and the percentage depends on your VIP level. Learn more On the promotions page View.

Live betting means placing bets in real time while a match is in progress. Go to the Live Betting section on Lotobajee — you'll find ongoing events and constantly shifting odds. Quick decisions are essential, as odds change every moment. A strong internet connection will make the experience much smoother.

Odds are a numerical expression of the probability of winning. Lotobajee uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 (total) or ৳150 (profit). The calculation is simple: stake × odds = total return. A detailed guide is available on the Analysis page — View here।

Cancellations are generally not possible once a bet is confirmed Not possible. However, in certain circumstances — such as match cancellations, venue changes, or system errors — bets are automatically voided and refunded. Please review your betting slip carefully before confirming any bet.

An accumulator (or parlay) combines multiple bets into one — you must win all of them, as a single loss means the entire bet is lost. However, winning all selections multiplies the odds together, resulting in a much higher payout. For example, betting on 4 matches at once will multiply each match's odds. On Lotobajee, you can build accumulators with up to 20 selections.

Bet limits depend on the event and market. General guidelines:

• Minimum Bet: ৳100
• Maximum bet: ৳5,000 to ৳50,000 depending on the event
• High Roller Market: Higher limits — High Roller Page View

VIP members enjoy significantly higher maximum limits.

Bet stake refunded if a match is cancelled Full Refund Settled within 24–48 hours in most cases. For accumulators, any cancelled event is counted at odds of 1.00 and the remaining selections stand. If a match ends after 90 minutes but before the result is officially declared, it is generally settled under standard rules.

On the login page Go to → click "Forgot Password?" → enter your email → a reset link will be sent to you. Click the link and set a new password. The link is valid for 15 minutes. For mobile logins, use the OTP method instead.

Go to Profile → Security Settings → Enable Two-Factor Authentication. Choose between SMS or Google Authenticator — whichever you prefer. Once 2FA is active, you'll need an additional code each time you log in and for large withdrawals. This ensures the highest level of security for your account.

Act quickly in this situation:

• Change your password immediately.
• Log out of all sessions — Profile → Security → Log Out All Devices.
• Enable 2FA if you haven't done so already.
• Contact support immediately — we will temporarily freeze your account.

No. Lotobajee never sells or shares your personal information with any third party. Your data is used solely for KYC verification, payment processing, and legal compliance. To find out more, Privacy Policy Read more.

Always use the correct URL. Lotobajee will never ask for your password or OTP via email or SMS. Do not click on suspicious links. Look for the green padlock (SSL) in your browser's address bar. If in doubt, contact us directly via live chat.

Take these steps right away:

• Contact support immediately — we will freeze your account.
• Reset your password — if you still have access.
• Also change the password of your linked email account.
• Review your recent transactions and account activity.

Our team will investigate within 24 hours and take the appropriate action.

The Lotobajee VIP Program has 6 tiers — Bronze, Silver, Gold, Platinum, Diamond, and Elite. You earn points on every bet placed, and once enough points accumulate, you are automatically promoted to the next tier. Higher tiers unlock greater cashback, faster withdrawals, and a dedicated personal manager. For more details, VIP Page View.

Points are earned automatically on every bet — typically 1 point per ৳100 wagered. Live betting and slots earn points at a higher rate. Double or triple point offers are available during special events. You can always check your point balance in your profile. To learn more, Rewards Page View.

With VIP points, you can get:

• Convert to cash (1,000 points = ৳100)
• Free Bet Credits
• Bonus Deposit Match
• Access to Exclusive Events
• Merchandise & Gifts (Diamond tier and above)

To redeem points, go to Profile → Rewards Centre.

Yes, VIP tiers are reviewed on an annual basis. If your betting activity falls below the required threshold during the year, you may be placed in a lower tier the following year. However, any points you have already earned can still be used until they expire. Staying active makes it easy to maintain your tier.

A personal account manager is available from the Gold VIP tier and above. Your manager will assist you directly with exclusive offers, fast issue resolution, and access to special promotions. You can reach them via live chat, email, or phone.

High Roller benefits are available to Platinum-tier members and above who place large bets. Benefits include:

• Higher maximum bet limits
• Access to exclusive high-odds markets
• Priority Fast Withdrawals
• Personalized Bonus Offers

Learn More on the High Roller page View.