01Introduction & Scope of Policy
This Privacy Policy explains how Lotobajee ("we", "us") collects, uses, and protects your personal information. By using our website or mobile platform, you are considered to have agreed to this policy.
Your trust is Lotobajee's most valued asset. That is why we treat privacy protection not as a legal obligation, but as a core value. This policy is written in plain, straightforward language â because we want you to make fully informed decisions.
This policy applies to: Lotobajee's website, mobile platform, customer service communications, email and promotional communications, and all associated services.
02What Data We Collect
Lotobajee collects only the information genuinely needed to provide you with the best experience:
| Data Type | What We Collect | Why It's Needed |
|---|
| Identity Information | Name, date of birth, NID/passport number | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number, address | Account Communications & Security Alerts |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Usage Data | Login times, betting activity, device information | Account Security & Service Improvement |
| Technical Information | IP address, browser information, cookies | Security & Experience Improvement |
We never collect your bank PIN, mobile banking password, or card CVV. If anyone claims to request this information on our behalf, it is fraud â report it to us immediately.
03How We Use Your Data
Lotobajee uses your information for the following purposes:
- Account Management: Account registration, login, identity verification, and account security.
- Transaction Processing: Processing deposits, withdrawals, and bonuses.
- Customer Support: Handling your questions, complaints, and support requests.
- Security Assurance: Detecting and preventing fraud, and identifying unusual login activity.
- Legal Compliance: Anti-money laundering compliance and regulatory requirements.
- Service Improvement: User experience analysis and platform improvement.
- Personalized Offers: Sending you relevant promotions tailored to your preferences.
Important: We never sell your data to advertisers or use it for any purpose unrelated to Lotobajee.
04Data Sharing & Third Parties
Lotobajee shares your information with third parties only in very limited circumstances:
- Payment Processors: bKash, Nagad, Rocket â only the information necessary to complete your transaction.
- Identity Verification Services: Authorized agencies for document verification during the KYC process.
- Regulatory Authorities: Sharing specific information with authorities where legally required.
- Technology Partners: Cloud storage and cybersecurity service providers â under strict confidentiality agreements.
Lotobajee does not share your data with any marketing or advertising companies. All third-party partners are contractually bound to uphold Lotobajee's strict privacy standards.
05Cookie Policy
Lotobajee uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.
| Cookie Type |
Purpose |
Duration |
Opt-Out |
| Essential |
Login Sessions & Security |
Until End of Session |
Not Possible |
| Functionality |
Saved preferences, language settings |
1 Year |
Possible |
| Analytics |
Site Usage Analytics |
2 Years |
Possible |
| Marketing |
Relevant Advertising |
90 Days |
Possible |
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
06Technical Data Security Measures
Lotobajee uses industry-leading technology to keep your data secure:
- 256-bit SSL/TLS Encryption: Bank-grade encryption for all data in transit.
- Two-Factor Authentication (2FA): An added layer of security at login.
- Firewall & DDoS Protection: Protecting servers against external threats.
- Regular Security Audits: Periodic audits conducted by third-party experts.
- Encrypted Database: Stored data is also kept encrypted.
- Access Controls: Staff access is restricted strictly to the data they need.
Data Breach Response: In the event of a data breach, Lotobajee will notify affected users and the relevant regulatory authorities within 72 hours and take immediate remedial action.
07Your Data Rights
As a Lotobajee user, you have the following rights:
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Access
You may request a copy of all information we hold about you.
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Right to Rectification
You may request corrections to any inaccurate or incomplete information.
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Right to Erasure
Under certain circumstances, you may request that your data be deleted.
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Restrict Processing
You may request that the use of your data be restricted to specific purposes.
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Data Portability
The right to receive your data in a machine-readable format.
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Marketing Opt-Out
You can opt out of marketing communications at any time.
To exercise any of these rights, email us at support@lotobajee.co. Lotobajee will respond within 30 business days.
08Children's Privacy
Lotobajee strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any personal information from minors.
If we discover that an account has been created by someone under the age of 18, that account will be immediately closed and any collected data will be securely deleted.
If you believe a minor in your family is using Lotobajee, please contact our support team immediately.
09Data Retention Period
Lotobajee retains your data only for as long as necessary:
- Active Account Data: For as long as your account remains active.
- Financial Transaction Records: 5 to 7 years as required by legal obligations.
- Customer Support Contact: Up to 2 years after last contact.
- Closed Account Data: 3 years for legal and regulatory purposes.
- Marketing Preferences: Deleted within 30 days of an opt-out request.
Once the designated retention period expires, data is securely and permanently deleted or fully anonymised.
10Privacy Policy Changes
Lotobajee may update this policy from time to time. When changes are made:
- For significant changes, at least 30 Days in Advance You will be notified by email.
- The "Last Updated" date at the top of the page will always be visible.
- Previous versions are available upon request.
- If you do not agree to the updated policy, you will be given the option to close your account.
Contact Us: For any privacy-related questions or concerns, please contact our Data Protection team: privacy@lotobajee.co â We will respond within 48 hours.
We believe transparency is the best policy. That's why Lotobajee's Privacy Policy is always published in plain language, with full information. Your trust is our greatest asset.
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